Términos y Condiciones

ASTROCHAT — TERMS AND CONDITIONS

https://astrochat.pro/terms-and-conditions

Last Updated: February 27, 2026

Astrochat is a product of ASTROLABS AI E.A.S. (referred to throughout this Agreement as "ASTROLABS AI E.A.S.," "ASTROLABS AI," "ASTROLABS," "Company," "we," "us," or "our" — all such references are to the same legal entity regardless of capitalization or abbreviation), a company duly registered and organized under the laws of the Republic of Paraguay, with its registered address at Ernesto San Martín, Lambaré, Paraguay.

This Terms and Conditions Agreement (the "Agreement") governs access to and use of the Astrochat platform (the "Service") available at https://app.astrochat.pro, as well as any related tools, APIs, documentation, or ancillary products offered by ASTROLABS.

By registering an account, accessing the Service, clicking "I Accept" or any equivalent confirmation button, or using any part of the Astrochat platform, you ("Client") acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety. If you are acting on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement.

IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICE.

1. DEFINITIONS

"Astrochat" or "Service" means the multi-tenant SaaS platform offered by ASTROLABS, accessible at https://app.astrochat.pro.

"Client" means any individual of legal age or commercial entity that enters into this Agreement to access the Service for business purposes.

"Authorized User" means any employee, contractor, or collaborator to whom the Client grants access to its Account within Astrochat.

"End User" means any contact or individual with whom the Client or its Authorized Users exchange messages through the Service.

"WABA" means the WhatsApp Business API account that the Client connects to Astrochat through Meta's Embedded Signup flow or any other connection method provided or supported by Meta.

"Client Content" means all messages, files, images, videos, documents, templates, and any other material that the Client, its Authorized Users, or End Users transmit, store, or process through the Service.

"Fees" means the amounts the Client is obligated to pay ASTROLABS in a timely manner in exchange for access to the Service.

2. THE SERVICE

ASTROLABS provides a cloud-based, multi-channel conversation management platform that enables Clients to receive, manage, and respond to messages from WhatsApp Business, Instagram Direct, and Facebook Messenger through a unified real-time chat, along with contact management, template management, a Tenant API for third-party integrations, and an administration panel.

The Service utilizes APIs and tools provided by Meta Platforms, Inc. for message processing. Astrochat is not the operator or owner of any Meta, WhatsApp, Instagram, or Facebook messaging network; its role is to facilitate communication management through those platforms using Meta's APIs and in accordance with Meta's applicable terms and policies.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility

To register and use Astrochat, the Client must: (a) be of legal age to enter into binding contracts in their jurisdiction; (b) have full legal capacity to contract on their own behalf or on behalf of the entity they represent; (c) not have had a previous Astrochat account suspended or terminated for violations of this Agreement or Meta's policies; and (d) not be included on any sanctions list maintained by international or governmental bodies.

3.2 Account Registration

The Client agrees to provide truthful, accurate, current, and complete information upon registration. The person who registers and accepts this Agreement shall be the Account Representative and the sole person authorized to make critical changes to the Account.

3.3 Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA/TOTP) is mandatory for all Administrator accounts. The Client's Administrator is solely responsible for evaluating and deciding whether to require or disable MFA for other user roles within its workspace. ASTROLABS shall not be liable for any security breach or unauthorized access resulting from the Client's decision to disable or not enforce MFA for any user role.

3.4 Account Security

The Client is solely responsible for: (a) maintaining the confidentiality of access credentials, API tokens, and secret keys; (b) all activities occurring under its Account, whether authorized or not; and (c) immediately notifying ASTROLABS of any unauthorized use or security breach at [email protected].

ASTROLABS shall not be liable for any damage or loss resulting from the Client's failure to adequately protect its credentials.

4. LICENSE OF USE

4.1 Grant of License

Subject to compliance with this Agreement and timely payment of applicable Fees, ASTROLABS grants the Client a limited, non-exclusive, non-transferable, revocable, non-sublicensable license to access and use the Service exclusively for the Client's own legitimate business purposes during the term of its active subscription.

4.2 Direct Use Only — No Resale

The Service is licensed solely for the Client's own internal business use as an end user. The Client may not resell, sublicense, redistribute, white-label, or otherwise make the Service available to any third party, whether for compensation or otherwise, without the prior express written authorization of ASTROLABS. Any unauthorized resale or distribution constitutes a material breach of this Agreement and grounds for immediate termination. ASTROLABS does not recognize any relationship with, or owe any obligation to, any individual or entity that gains access to the Service through an unauthorized intermediary.

4.3 Restrictions

This license does not grant the Client any ownership rights over the Service, its source code, databases, algorithms, or any other asset of ASTROLABS. The Client shall not:

Modify, create derivative works, decompile, disassemble, or attempt to extract the source code of any component of the Service.
Access the Service to build a competing product or service, or to copy features, functions, or interfaces of the Service.
Use any information, data, documentation, know-how, methodologies, or materials obtained from or through the Service or ASTROLABS, whether directly or indirectly, to develop, assist, or support any product, service, or business that competes with ASTROLABS or any of its products.
Use the Service in a manner that exceeds contracted usage limits or degrades performance for other Clients.

5. CLIENT RESPONSIBILITIES

5.1 Authorized Users

The Client is responsible for ensuring its Authorized Users comply with this Agreement and applicable Meta policies, that each Authorized User accesses the Service through their own individual account (shared accounts are prohibited), and for immediately revoking access of any Authorized User who is no longer authorized.

5.2 Client Content

The Client is solely and exclusively responsible for all Client Content transmitted, stored, or processed through the Service. The Client represents and warrants that it has all necessary authorizations and consents to transmit such content, that the content does not violate any applicable law or third-party rights, and that it has obtained the express and informed consent of End Users to receive communications through WhatsApp Business, Instagram, and Facebook Messenger as required by applicable messaging laws.

5.3 End User Obligations

The Client shall not contact any person who has requested not to be contacted or who has opted out, shall honor opt-out requests immediately, and shall include all information required by applicable messaging laws in its communications.

6. PROHIBITED ACTIVITIES

The Client shall not use the Service to: (a) engage in any illegal, fraudulent, or deceptive activity; (b) distribute malware or malicious software; (c) harass, defame, or threaten any person; (d) transmit pornographic, obscene, discriminatory, violent, or otherwise objectionable content; (e) direct harmful content toward minors; (f) impersonate persons, brands, or entities; (g) overload, interfere with, or disrupt the Service or its infrastructure; (h) attempt unauthorized access to other accounts, systems, or networks; (i) reverse engineer, decompile, or disassemble any component of the Service; (j) perform data mining, automated scraping, or unauthorized data extraction; (k) send unsolicited bulk messages (spam) through any integrated messaging channel; (l) transmit content that violates Meta's Acceptable Use Policies or any other applicable Meta policy; (m) use the Service in any way that exposes ASTROLABS to sanctions, suspensions, or restrictions by Meta; (n) attempt to circumvent quality controls, rate limits, or content filters imposed by Meta; or (o) use the Service to develop, market, or distribute a product or service that competes directly or indirectly with Astrochat.

ASTROLABS reserves the right to suspend or terminate the Account of any Client that violates any of the foregoing prohibitions, without prejudice to any other legal remedies available.

7. META PLATFORM COMPLIANCE

7.1 Use of Meta APIs and Tools

Astrochat utilizes APIs and tools provided by Meta Platforms, Inc. to deliver its messaging functionality. As a condition for use of the Service, the Client agrees to read, understand, and comply at all times with the WhatsApp Business Terms for Service Providers, WhatsApp Business Usage Policies, Instagram and Facebook Messaging Policies, and all other applicable Meta Platforms, Inc. policies.

7.2 Client's WABA

The Client is responsible for obtaining, maintaining, and complying with all requirements of its own WABA and verified business phone number. The Client acknowledges that: (a) its WABA is subject directly to Meta's policies and decisions; (b) approval of message templates is Meta's sole decision; and (c) any restriction, suspension, or deactivation of the WABA by Meta is a decision made independently by Meta and is entirely beyond the control of ASTROLABS.

7.3 Disclaimer of Liability for Meta Actions

ASTROLABS is not liable under any circumstances for the suspension, deactivation, restriction, or any other action that Meta Platforms, Inc. takes on the Client's WhatsApp Business account, business phone number, approved message templates, or any other Meta asset. The Client acknowledges that such actions are taken exclusively by Meta and that Astrochat, as a platform that utilizes Meta's APIs and tools, has no ability to reverse or prevent them.

8. INTELLECTUAL PROPERTY

8.1 ASTROLABS Ownership

ASTROLABS retains all rights, title, and interest in and to the Service and all of its components, including without limitation: the software, source code, user interfaces, databases, algorithms, data models, visual design, logos, trademarks, trade names, and all technical documentation (collectively, "ASTROLABS Property"). The Client acquires no ownership rights in ASTROLABS Property under this Agreement. ASTROLABS Property is licensed, not sold.

8.2 Client Content Ownership

ASTROLABS does not claim any intellectual property rights over Client Content. The Client retains all rights to its content. The Client grants ASTROLABS a worldwide, non-exclusive, royalty-free license to store, process, transmit, and use Client Content solely to the extent necessary to provide the Service under this Agreement.

8.3 Client Brand License

During the term of this Agreement, the Client grants ASTROLABS a worldwide, non-exclusive, non-transferable, revocable license to use the Client's name, logo, and trademarks solely for the purpose of identifying the Client as a customer of Astrochat in ASTROLABS's website, marketing materials, and corporate communications. The Client may revoke this license by written notice to ASTROLABS.

8.4 Feedback and Feature Requests

Any suggestions, comments, ideas, feedback, or feature requests submitted by the Client regarding the Service ("Feedback") shall become the sole and exclusive property of ASTROLABS. The Client hereby assigns to ASTROLABS all rights in such Feedback and acknowledges that ASTROLABS may use it freely without any obligation of compensation or attribution. Any features, improvements, or developments implemented by ASTROLABS based on or inspired by client Feedback or requests are the exclusive intellectual property of ASTROLABS, and the Client shall have no claim, right, or interest therein.

9. FEES, PAYMENT, AND BILLING

9.1 Subscription Plans

Access to the Service requires an active subscription plan. Prices, features, and conditions are published at https://astrochat.pro and may vary by plan type. By subscribing, the Client agrees to pay the applicable Fees.

9.2 Recurring Billing

Subscription plans are billed on a recurring basis (monthly or annual). By providing payment details, the Client expressly authorizes ASTROLABS to automatically charge the applicable amount at the beginning of each billing period. The Client is responsible for keeping payment methods up to date.

9.3 No Refund Policy

All payments to ASTROLABS are final and non-refundable, except as expressly provided in this Agreement or as required by applicable Paraguayan law. Cancellation takes effect at the end of the current billing period; the Client retains access until that date, with no right to a prorated refund. As an exception, if the Client experiences continuous verified technical failures preventing substantial use of the Service, and such failures are confirmed by ASTROLABS support, ASTROLABS may grant a partial or full credit at its sole discretion.

9.4 Fee Changes

ASTROLABS reserves the right to modify Fees at any time. Updated Fees will apply at the beginning of the Client's next billing period following the change. Continued use of the Service constitutes acceptance of the updated Fees.

9.5 Suspension for Non-Payment

If Fees are not successfully processed by the due date, ASTROLABS may suspend access to the Service until the outstanding balance is settled.

10. MODIFICATIONS TO THE SERVICE

ASTROLABS reserves the right to modify, update, expand, reduce, temporarily suspend, or discontinue any feature or functionality of the Service at any time, with or without prior notice, for technical, security, regulatory, or product improvement reasons. ASTROLABS shall not be liable to the Client for modifications, temporary suspensions, or discontinuations of the Service, especially when caused by actions, policy changes, or disruptions by Meta Platforms, Inc. or any other third-party messaging platform.

11. TERMINATION AND SUSPENSION

11.1 Termination by the Client

The Client may cancel its subscription and close its Account at any time by contacting support or by sending an email to [email protected]. Cancellation takes effect at the end of the current billing period.

11.2 Termination or Suspension by ASTROLABS

ASTROLABS may suspend or terminate the Client's Account immediately and without prior notice. Grounds for suspension or termination include but are not limited to: (a) the Client violates any provision of this Agreement, Meta's policies, or applicable law; (b) fraudulent, abusive, illegal, or harmful activity is detected; (c) Meta requires or requests suspension; or (d) the Client fails to pay Fees after the notified grace period. In cases of serious violations, ASTROLABS may terminate the Account without possibility of reactivation.

11.3 Effects of Termination

Upon termination: (a) the Client's right to access and use the Service ceases immediately; (b) the provisions of this Agreement that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, governing law, and dispute resolution) shall continue in full force.

11.4 Data Retention After Termination

Termination of the Client's Account, whether initiated by the Client or by ASTROLABS, does not automatically trigger deletion of Client Data. ASTROLABS may retain Client Data following termination for its legitimate business purposes, including legal compliance, dispute resolution, fraud prevention, and enforcement of this Agreement. Only upon receipt of an explicit written deletion request from the Client will ASTROLABS delete or anonymize Client Data within ninety (90) days from receipt of such request, subject to any legal retention obligations. Residual copies in backup systems will be overwritten in the ordinary course of operations.

12. THIRD-PARTY SERVICES

The Service integrates with and depends on third-party platforms. The Client acknowledges and accepts:

Meta Cloud API (Meta Platforms, Inc.): Used for processing messages across WhatsApp Business, Instagram, and Facebook Messenger. Subject to Meta's own terms and policies.
Supabase (Supabase Inc., USA): Database, file storage, authentication, and real-time functionality are hosted on Supabase infrastructure, with servers located in the United States of America and/or Brasil.
Vercel (Vercel Inc., USA): Application code is deployed and executed on Vercel infrastructure, with presence in the United States of America and/or Brasil.
Payment Processors: Payments are processed by third-party payment service providers whose terms the Client accepts at the time of transaction.

ASTROLABS is not responsible for interruptions, changes, errors, or any other events originating from the services of the foregoing third parties.

13. THIRD-PARTY INTEGRATIONS AND ARTIFICIAL INTELLIGENCE

The Client may integrate third-party tools, services, or technologies — including but not limited to artificial intelligence models, automation platforms, CRMs, and other software — with the Service through the Astrochat Tenant API or any other integration mechanism made available by ASTROLABS. In all such cases: (a) the Client is solely responsible for the selection, configuration, use, compliance, and results of any third-party tool or service integrated with the Service; (b) ASTROLABS does not guarantee the accuracy, reliability, availability, legality, or suitability of any output, functionality, or result generated by any third-party integration; and (c) ASTROLABS assumes no liability for any damages, losses, claims, or consequences arising from the Client's use of third-party integrations through the platform.

14. LIMITATION OF LIABILITY

14.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ASTROLABS, ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, including without limitation: loss of revenue, loss of data, loss of clients, reputational damage, business interruption, or cost of substitute products or services, even if ASTROLABS had been advised of the possibility of such damages.

14.2 Exclusion for External Causes

ASTROLABS assumes no liability for Service interruptions, data loss, or any other harm caused by: (a) actions, decisions, or policy changes by Meta Platforms, Inc. or other third-party messaging platforms; (b) failures in the infrastructure services of Supabase, Vercel, or other external providers; or (c) force majeure events, including natural disasters, armed conflicts, pandemics, government acts, power or internet outages, or other events beyond the reasonable control of ASTROLABS.

14.3 Maximum Liability Cap

In any case where ASTROLABS is found liable to the Client, the total maximum liability of ASTROLABS, under any theory of law, shall not exceed the total Fees actually paid by the Client to ASTROLABS during the six (6) months immediately preceding the event giving rise to the claim, or one hundred United States dollars (USD 100), whichever is greater.

15. INDEMNIFICATION

The Client agrees to defend, indemnify, and hold harmless ASTROLABS and its directors, employees, agents, partners, providers, and assignees from and against any claim, demand, litigation, damage, loss, cost, and expense (including reasonable attorneys' fees) arising from or related to: (a) the Client's or its Authorized Users' use of the Service; (b) breach of this Agreement; (c) violation of any applicable law or regulation; (d) violation of Meta's policies; (e) messaging End Users without required consent; or (f) Client Content that infringes third-party rights.

ASTROLABS reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by the Client.

16. CONFIDENTIALITY

Each party may have access to the other party's confidential information during the term of this Agreement. Each party agrees to: (i) maintain confidentiality with at least the same degree of care applied to its own confidential information, but never less than reasonable care; (ii) not disclose confidential information to third parties without prior written consent; and (iii) use confidential information only for the purposes contemplated by this Agreement.

17. MODIFICATIONS TO THIS AGREEMENT

ASTROLABS reserves the right to modify this Agreement at any time. Modifications will be posted at https://astrochat.pro/terms-and-conditions with an updated date. It is the Client's responsibility to review this Agreement periodically. Continued use of the Service after the posting of any modifications constitutes irrevocable acceptance of the revised terms.

18. GOVERNING LAW AND DISPUTE RESOLUTION

18.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of the Republic of Paraguay.

18.2 Amicable Resolution

The parties agree to attempt to resolve in good faith any dispute arising from this Agreement through direct negotiation for a period of 30 calendar days from written notification of the dispute.

18.3 Jurisdiction

If a dispute is not resolved through negotiation, the parties submit exclusively to the jurisdiction of the Courts of the city of Asunción, Republic of Paraguay, expressly waiving any other venue that may otherwise apply.

19. GENERAL PROVISIONS

Entire Agreement. This Agreement, together with the Astrochat Privacy Policy at https://astrochat.pro/privacy-policy and any documents expressly incorporated by reference, constitutes the entire agreement between the parties regarding the Service and supersedes all prior agreements.

Severability. If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid, or severed from the Agreement, without affecting the remaining provisions.

Waiver. Failure by ASTROLABS to exercise any right under this Agreement shall not constitute a waiver of that right unless such waiver is in writing and signed by an authorized representative of ASTROLABS.

Assignment. The Client may not assign its rights or obligations under this Agreement without ASTROLABS's prior written consent. ASTROLABS may assign this Agreement without restriction, including in connection with a merger, acquisition, or asset sale.

Notices. Formal notices under this Agreement must be in writing and shall be deemed delivered when sent by email with confirmation of receipt to the registered address. Notices to ASTROLABS must be directed to: [email protected].

20. CONTACT INFORMATION

ASTROLABS AI E.A.S. Product: Astrochat Address: Ernesto San Martín, Lambaré, Paraguay Email: [email protected] Website: https://astrochat.pro Application: https://app.astrochat.pro

By using Astrochat, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety.